5550 IP Console is supported on the 3300 ICP Release 7.0 or later.

INCLUDE(S):

Telephony Keypad (IP Version) (Dark Grey)

50005300 24VDC Power Adapter Universal, 100-240V 50-60 Hz

51005172 C7 Power Cord with NA Plug Type

4000/5000 Series Handset (Dark Grey),

Curly Cord, Handset Cradle

5550 IP Console Application Documentation CD

Programmable Keys Designation Labels (Eng/Fre/Span)

Two Ethernet Cables (5` & 10`)

English, French and Spanish supported in this Package.

5550 IP Console Providing Enterprise Console Attendant Advanced Presence Information

The Mitel® 5550 IP Console is a PC-based attendant console and administration application for the Mitel Communications Director (MCD). It combines an intuitive PC interface and a specialized telephony keypad for easy dialing and quick access to call processing and telephony features. With teleworker support, the corporate answering point is flexible and mobile. Attendants can now work from anywhere, at anytime.

Mitel 5550 IP Console provides such features as:

Transfer Assistant: Complete 90% of calls with the dynamic historical driven search

Call History: Attendants can quickly lookup past transfers in difficult situations

Multi-Tenanting: Share a single answer point and save on answer point costs

Teleworker Support: Attendants can work off site, reducing office space costs

Additional Data Fields: Provide more information to attendants, with color support

Enhanced Status Indication: Hot Desk Login and Call Forward Status provided to attendants

Presence, Email, and Instant Messaging: Integrated with Office Communications Server*

Busy Lamp Field (BLF) Monitoring: Attendants see the phone status at a glance

Multiple BLF Lists and Tile-Based BLF View: Multi-Tenanting BLF list support

Incoming Calls List: Provides visual indication of all incoming calls, prioritizes calls, and customizes greeting based on calling line information

Direct Station Select (DSS): Enables Attendants to pick up ringing extensions

Calls on Hold Comments: Attendants have additional information to handle calls more efficiently

Highly Intuitive Graphical User Interface (GUI): With screen-based call handling, simply point-and-click

One-Button Access to Programmable Key Functions

Twelve Programmable Keys: Provide easy access to the most commonly used attendant features and services

On-Screen Scratch Pad: Allows attendants to take quick notes and messages while handling calls

On-Screen Bulletin Board: Displays system wide information across the complete answer point

Retrieve Key: Quickly retrieve a call that was transferred to the wrong extension

Call Answering Priority: Answer calls based on longest time waiting or origin

Call Waiting Threshold Capability: Incoming calls are routed to other consoles, reducing wait times

Comprehensive Hospitality Console Feature Set

Dual Handset / Headset Jacks: For monitoring and training new attendants

Adaptable Telephony Keypad and Handset Cradle: For right- or left-handed attendants

Languages Supported: English, French (North American and European), Spanish (North American and European), German, Dutch, Italian, Portuguese (European and Brazilian), Swedish, and Simplified Chinese

One Year Warranty

NEW IN THE BOX