The well-made Mitel 5020 IP Phone 50000380 is a dual-port IP phone has a 2-line, 20 character display, built-in speakerphone, 3 soft keys, and 14 programmable multi-function.

Features: 

• Call Handling Features with a 2-line, 20-character display, built-in speakerphone, 3 soft keys, and 14 programmable multi-function functions
• Built-in speaker
• Handsfree operation (half duplex)
• 2-line, 20-character backlit display
• Context-sensitive softkeys for feature-set customization
• Off-hook announce
• On-hook dial
• 14 programmable multi-function keys with dual-color LED indicators (for speed dialing, broadcast groups, line appearances, feature access)
• 8 function keys: Hold, Superkey for feature access, Message Information, Speaker, Microphone, Transfer/Conference, Shift, Cancel
• Dedicated headset jack
• Speed calling
• Placing calls on hold
• Transferring calls
• Setting up conference calls
• Voice mail access large message waiting lamp
• Last number redial
• Automatic Call Distribution (ACD) Agent and Supervisor support